Shipping policy

Where We Ship

BIBUFF currently offers free shipping to residential and commercial addresses within the 48 contiguous United States.

At this time, we are unable to ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, Canada, P.O. boxes, or APO/FPO/DPO and military addresses.

Processing Times, Delivery Times & Shipping Fees

In-Stock Products

Delivery estimates begin after the order has been shipped. Weekends, public holidays, severe weather, carrier delays, and remote delivery locations may affect the estimated delivery time.

Pre-Order and Backorder Products

For pre-order or backorder products, please refer to the estimated shipping date shown on the applicable product page. Estimated dates may change due to production, customs, warehouse, or carrier-related delays.

Separate Shipments

Due to package size, shipping safety requirements, and warehouse arrangements, your bike, battery, charger, pedals, and accessories may be shipped in separate packages and may arrive on different days.

• Each package may have a separate tracking number.
• The bike may arrive before the battery or accessories.
• Free gifts may be shipped separately after the main bike shipment.
• Receiving only part of the order does not necessarily mean that an item is missing.

Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing the tracking number or tracking numbers for your packages.

Tracking information may take up to 24 hours to become active after the shipping confirmation email is sent. Updates may also be delayed during weekends and public holidays.

If you have not received your tracking information, or if the tracking status has not updated for more than 3 business days, please contact us at service@bibuffsports.com .

Adult Signature Requirement

Due to the size and value of our e-bikes, an adult signature may be required upon delivery at no additional charge to the customer.

Please make sure that an eligible adult is available at the delivery address. The carrier may attempt redelivery if no one is available to sign for the package.

Signature requirements generally apply to e-bike shipments and may not apply to accessories or replacement parts.

Address Changes

Please carefully review your shipping address before placing your order.

Address change requests should be submitted within 90 minutes of placing the order by emailing service@bibuffsports.com . Please include your order number, original address, and corrected address.

We will make every reasonable effort to update the address, but changes cannot be guaranteed once the order has entered processing or has been transferred to the shipping carrier.

If an address change cannot be completed and the package is returned or must be reshipped, the customer may be responsible for the actual return and reshipping costs, up to $200 per adult e-bike.

Missed Deliveries and Returned Packages

If the carrier makes multiple delivery attempts but is unable to complete the delivery because no eligible recipient is available, the package may be returned to us.

If the customer requests reshipment after the package is returned, the customer may be responsible for the actual return and reshipping costs, up to $200 per adult e-bike.

Damaged Packages

If your package arrives with visible damage, please inspect it carefully before discarding any packaging materials.

Please take clear photos or videos showing:

• The damaged outer shipping box
• The shipping label and tracking number
• The internal packaging before removing the product
• Any scratches, dents, broken parts, or missing components

Please contact us within 48 hours of delivery at service@bibuffsports.com . Keep the original box and all packaging materials until the issue has been reviewed.

Lost Packages or Packages Marked as Delivered

If the tracking information shows that your package was delivered but you cannot locate it, please first check:

• Around the delivery address, garage, porch, side entrance, or building reception
• With household members, neighbors, or property management
• For any delivery notice left by the carrier

If the package still cannot be found, please contact us within 5 business days after the tracking status shows delivered.

We will work with the shipping carrier to investigate the delivery and assist with the appropriate next steps. Carrier investigations may require photos, identification, a written statement, a police report, or other supporting documentation.

Reports submitted later may be more difficult for the carrier to investigate, but we will still make reasonable efforts to assist.

Delayed Shipments

In rare cases, shipments may be delayed due to weather, carrier disruptions, holidays, incorrect address information, or other circumstances outside normal delivery operations.

Please contact us if:

• The tracking information has not updated for more than 3 business days, or
• Your order has not arrived within 10 business days after shipment.

Please provide your order number and tracking number so that we can investigate the shipment with the carrier.

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