Before Shipment
Email us at service@bibuffsports.com . If cancellation is approved, you will receive an email confirmation.
BIBUFF SPORTS® POLICY
Return & Refund Policy
We want every BIBUFF customer to feel confident before and after purchase. This policy explains how cancellations, returns, refunds, exchanges, and shipping-related issues are handled for orders placed directly on our official website.
📦 14-Day Return Window
Eligible returns must be requested within 14 days of receipt.
🔍 Clear Review Process
Photos or videos help us review your case quickly and fairly.
🤝 Support First
Contact our team before returning, repairing, or refusing a package.
🌍 Scope of Application
This Return & Refund Policy applies only to purchases made directly from bibuffsports.com . Purchases made from Amazon, eBay, offline dealers, third-party websites, or other sellers are subject to the return policy of the original seller.
🚫 Order Cancellation
If you need to cancel an order, please contact us as soon as possible before the order ships. Our team will review the order status and confirm whether cancellation is still available.
Processing Fee
For eligible customer-requested cancellations, a 4.5% transaction processing deduction may apply to the extent permitted by law. This stated deduction applies where lawful; any fees and their basis will be disclosed before cancellation is finalized.
After Shipment
Once an order has shipped, it cannot be canceled directly. Please contact our support team before refusing the package or starting a return.
After-Shipment Cancellation / Refused Package
- Customers may refuse the package upon delivery only after contacting our support team.
- A 4.5% transaction processing fee still applies.
- Return shipping costs may apply. For standard adult e-bikes, the return shipping fee is typically $200.
- The 4.5% transaction processing fee may be waived if you choose a product exchange instead of a refund.
📦 Return Conditions
To qualify for a return, the item must meet the condition and timeframe requirements below. Items must include original packaging and all included parts unless otherwise approved by our support team.
🎄 Holiday Return Extension
Purchases made between November 21 and December 24 may be returned until January 6 of the following year, as long as the item meets the return condition requirements.
Change-of-Mind / Customer-Preference Returns
A change-of-mind return means a return requested for reasons unrelated to a verified product defect or an error by BIBUFF Sports®. Examples include no longer needing the bike, ordering the wrong model or color, finding it too heavy or too powerful, or a change in personal preferences, budget, intended use, or riding plans. A return due to local riding restrictions or an inability to use the bike in the customer's preferred location is generally treated as a customer-preference return, except where applicable law or an express written representation by BIBUFF Sports® provides otherwise.
- 14-day request deadline: Contact us within 14 calendar days after confirmed delivery. Sending a request does not automatically authorize a return. Any holiday extension shown above changes the request deadline only, not the condition and fee requirements.
- Evidence before authorization: Please provide the order number, a brief reason for return, clear current photos of the whole bike, tires, frame, display/odometer, included components, and the original packaging. Additional photos or a short video may be requested where reasonably necessary to assess the return.
- Condition and mileage: New/unused bikes must have 0 miles and no riding or assembly-related damage. Used bikes must have no more than 20 miles and remain clean, complete, safe to transport, and in good condition. Bikes exceeding 20 miles, with crash damage, unauthorized modifications, or significant wear are not eligible for standard change-of-mind returns.
- Costs are the customer's responsibility: For accepted change-of-mind returns, the return-shipping, restocking (where applicable), and transaction-processing charges stated in the table below are deducted from the refund, to the extent permitted by applicable law. We will confirm the estimated deductions before issuing return instructions. Any non-refundable original delivery charges will be identified where permitted by law.
- Final inspection: Return authorization is conditional on the bike arriving in the reported condition with all original items and packaging. Missing components, undisclosed damage, or transit damage caused by inadequate packaging may result in documented additional deductions or rejection where permitted by law. We will explain any adjustment and provide supporting information.
- No automatic compensation: Personal preference, buyer's remorse, or a change in circumstances does not by itself entitle a customer to a free return, a full refund, a partial refund while keeping the bike, or additional monetary compensation. Any goodwill credit or exception must be confirmed in writing by BIBUFF Sports®.
| Return Reason | Condition | Timeframe | Fees & Deductions |
|---|---|---|---|
| Change of Mind | New and unused, complete with original packaging. No wear, dirt, scratches, or riding marks. Odometer: 0 miles, subject to verification. | Within 14 Days |
Return shipping fee: $150 Transaction processing fee: 4.5% Estimated refund = eligible amount paid - return shipping fee - 4.5% processing fee, subject to applicable law and final inspection. |
| Change of Mind | Used but clean, complete, and in good condition. Odometer must show 20 miles or less, subject to inspection. | Within 14 Days |
Return shipping fee: $150 standard / $200 for adult e-bikes Restocking fee: 20% of product price Transaction processing fee: 4.5% Estimated refund = eligible amount paid - return shipping fee - restocking fee - 4.5% processing fee, subject to applicable law and final inspection. |
| Any Non-Quality Return | Any condition; customer-preference or other non-quality reason. | After 14 Days | Returns are not accepted for e-bikes after 14 days of receipt unless approved by BIBUFF Sports®. |
| Quality Issue / Defect | Critical damage, functional defect, or manufacturing-related issue verified by our support team. | Within 14 Days |
Eligible cases may receive a full refund or free exchange with no return
shipping or processing fee. If inspection shows intentional damage, misuse, or man-made damage, fees may apply. |
| Quality Issue / Defect | Defect or issue reported after the initial 14-day return window. | After 14 Days | Please contact our support team for assessment. Depending on the situation, return shipping fees or warranty support terms may apply. |
📝 How to Start a Return
Please contact us before sending anything back. Returns sent without approval may not be accepted.
1
Contact Us First
Email service@bibuffsports.com with your order number and reason for return.
2
Send Photos or Videos
For change-of-mind returns, include clear photos of the bike, tires, frame, odometer, accessories, and original packaging. We may request additional images or video when reasonably needed.
3
Wait for Approval
Our team will review eligibility, confirm estimated deductions, and issue written authorization and return instructions if eligible.
4
Ship It Back
Only after authorization, follow the provided return instructions or label. Keep your shipping receipt and tracking details.
Important Return Notice
Do not ship a return to the address on the original shipping label without written return instructions. Unauthorized returns may be refused where permitted by law. If you arrange shipping independently, you are responsible for selecting a suitable service, packaging the goods safely, and retaining proof of delivery. Responsibility for loss or damage will be assessed under applicable law and the agreed return instructions.
📦 Packaging Requirements
For customer-preference returns, to avoid documented additional deductions or return refusal where permitted by law, please make sure the returned item includes all required materials.
- Original shipping box and packaging materials.
- All original items, including battery, charger, keys, tool set, manual, and included accessories.
- The bike must be clean and securely packed to prevent damage during return shipping.
- For new and unused returns, the bike must be free of wear, dirt, scratches, and riding marks.
🔧 Accessories Return Fees
For non-bike items returned within 14 days in new and unused condition, the following return fees may apply:
$50 Return Fee
Applies to wheels, motors, batteries, trailers, and similar large or high-value accessories.
$15 Return Fee
Applies to other eligible small accessories returned in new and unused condition.
Condition Required
Accessories must be unused, complete, and returned with original packaging unless otherwise approved.
❌ Exclusions
The following situations do not qualify for free replacement, free return, or full refund:
- Minor damage to outer packaging that does not affect product function.
- Normal wear and tear from use over time.
- Damage to wear items, including tires, brake pads, chains, grips, and similar parts after use.
- Damage caused by misuse, crash, accident, improper assembly, unauthorized modification, or improper maintenance.
- Missing original parts, accessories, or packaging materials unless approved by BIBUFF Sports®.
💳 Refund Process
Return approval does not guarantee a particular refund amount before inspection. Once your return is received and inspected, we will calculate your refund according to the approved return condition and applicable law.
- Refunds are processed within 10–15 business days after we receive and inspect the return.
- Applicable, previously disclosed fees, including return shipping, restocking, and transaction processing fees, will be deducted before the refund is issued to the extent permitted by law. Any inspection-based adjustments will be explained.
- Refunds will be issued to the original payment method whenever possible.
- If the refund does not appear in your account after 7 days from the processing confirmation, please contact your bank or credit card company first.
Need Help Before Returning?
Our support team can help confirm the right solution, whether it is troubleshooting, replacement parts, exchange, or return instructions.
Email: service@bibuffsports.com
Support: Returns, refunds, exchanges, troubleshooting
Response: Usually within 24 business hours
Hours: Monday – Friday, 9:00 AM – 12:00 PM and 2:00 PM – 6:00 PM PST