Privacy policy

Last updated: July 11, 2026

Privacy Policy

BIBUFF is operated by Runjia International Trading Limited (“BIBUFF,” “we,” “us,” or “our”).

We operate the website bibuffsports.com and related online services, including our online store, customer support services, marketing communications, products, content, features, tools, and applications (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit or use our Services, purchase a product, communicate with us, request customer support or warranty service, submit a review, or otherwise interact with BIBUFF.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual. It does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with us, we may collect the following categories of personal information:

Contact information: Your name, email address, telephone number, billing address, shipping address, and other delivery information.
Order and transaction information: Products viewed or purchased, shopping-cart activity, discount codes, order number, transaction amount, payment status, cancellations, returns, refunds, replacement parts, warranty requests, repair records, and purchase history.
Payment information: Your selected payment method, billing information, payment confirmation, transaction identifiers, card type, and limited payment details made available to us by Shopify or the applicable payment provider.
Customer account information: Account login information, saved addresses, preferences, order history, and other information associated with your customer account.
Customer service and warranty information: Emails, chat messages, support inquiries, product serial numbers, troubleshooting information, warranty history, repair details, and other information you provide when requesting assistance.
Photos, videos, audio, and documents: Product photos, installation videos, damage photos, repair invoices, receipts, shipping labels, audio recordings, or other files you voluntarily provide to help us evaluate an order, delivery, repair, safety, technical-support, or warranty matter.
Reviews and user-generated content: Product ratings, written reviews, photos, videos, social media content, and other information you choose to publish or submit.
Device and network information: IP address, browser type, device type, operating system, language settings, cookie identifiers, advertising identifiers, and network connection information.
Website usage information: Pages viewed, links clicked, products viewed, cart activity, checkout activity, referring website, session information, approximate location derived from your IP address, and the date and time of your interactions.
Marketing information: Email subscription status, advertising interactions, campaign source, marketing preferences, and responses to promotional communications.
Fraud and security information: Information used to detect suspicious transactions, unauthorized access, fraud, abuse, chargebacks, or other harmful activity.
Inferences: Preferences or interests inferred from your purchases, browsing activity, advertising interactions, and communications with us.

Full payment card numbers and card security codes are generally processed directly by Shopify, PayPal, credit card processors, banks, or other payment providers. BIBUFF does not normally receive or store your complete payment card information.

How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you, when you place an order, create an account, contact customer service, request warranty support, provide photos or videos, subscribe to marketing communications, or submit a review.
Automatically through the Services, through cookies, pixels, tags, analytics tools, server logs, and similar technologies when you visit or use our website.
From Shopify and our service providers, including payment providers, fulfillment partners, delivery carriers, analytics providers, advertising platforms, customer-support providers, review platforms, cloud-storage providers, and fraud-prevention providers.
From advertising and business partners, such as Meta, Google, affiliate partners, and social media platforms, where permitted by applicable law and your privacy settings.
From publicly available sources, including public social media posts or content in which BIBUFF is tagged or mentioned.

How We Use Personal Information

We may use personal information for the following purposes:

Providing and Fulfilling the Services

Processing and confirming orders and payments.
Arranging shipping, delivery, and package tracking.
Providing order updates and transactional communications.
Managing customer accounts and purchase history.
Processing cancellations, returns, refunds, and exchanges.
Providing replacement parts, repairs, warranty service, and technical support.
Responding to customer questions and resolving disputes.

Improving and Personalizing the Services

Understanding how visitors use our website.
Improving our website, products, content, and customer experience.
Remembering preferences and shopping-cart contents.
Recommending relevant products, accessories, or content.
Evaluating product performance and customer feedback.
Developing and improving future BIBUFF products and services.

Marketing and Advertising

Sending promotional emails when you have subscribed or when otherwise permitted by applicable law.
Measuring the performance of advertising campaigns.
Displaying advertisements on our website and third-party platforms.
Providing personalized or targeted advertising where permitted.
Creating advertising audiences and measuring advertising conversions.
Understanding which advertisements or marketing channels contributed to visits, cart activity, or purchases.

Security and Fraud Prevention

Authenticating transactions and customer accounts.
Detecting and preventing fraud, abuse, unauthorized transactions, chargebacks, and suspicious activity.
Protecting our customers, employees, website, systems, products, and business.
Investigating suspected violations of our policies or applicable law.

Legal and Business Purposes

Complying with tax, accounting, consumer-protection, product-safety, and other legal obligations.
Responding to lawful requests from courts, regulators, law-enforcement agencies, or government authorities.
Establishing, exercising, or defending legal claims.
Enforcing our Terms of Service, warranty terms, shipping policy, return policy, and other policies.
Supporting a merger, acquisition, restructuring, financing, bankruptcy, or sale of all or part of our business.

Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing, we process personal information on one or more of the following bases:

Performance of a contract: When processing is necessary to accept payment, fulfill an order, deliver products, provide warranty service, or otherwise perform our agreement with you.
Legitimate interests: When processing is reasonably necessary to operate and improve our business, prevent fraud, secure the Services, understand customer needs, provide support, and communicate with you, provided those interests are not overridden by your rights.
Consent: When you consent to marketing communications, advertising cookies, analytics cookies, or other optional processing.
Legal obligations: When processing is required to comply with tax, accounting, product safety, regulatory, law-enforcement, or other legal requirements.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing completed before the withdrawal.

Cookies and Tracking Technologies

We and our service providers use cookies, pixels, tags, local storage, server logs, and similar technologies to operate the Services, remember your preferences, understand website usage, prevent fraud, measure advertising, and provide relevant content or advertising.

These technologies may include:

Strictly necessary technologies, which are required for checkout, payment processing, security, shopping-cart functions, customer accounts, and other essential features.
Functional technologies, which remember your preferences and improve website functionality.
Analytics technologies, including Shopify Analytics and Google Analytics, which help us understand how visitors interact with the Services.
Advertising technologies, including Meta Pixel, Google Ads technologies, and similar services, which help us measure conversions, create advertising audiences, and show relevant advertisements.

We use these technologies in accordance with applicable law and the privacy choices available through our website. Where required, optional analytics and advertising technologies will be used only after the required consent has been provided.

You may manage your preferences through the cookie banner or privacy settings displayed on our website. You may also block or delete cookies through your browser settings.

Disabling certain cookies may prevent some parts of the Services from functioning correctly.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for the purposes described in this Privacy Policy:

Shopify, which hosts our online store, checkout, customer accounts, analytics, security, and related e-commerce features.
Payment providers, including Shopify Payments, PayPal, card networks, banks, fraud-prevention providers, and other payment processors.
Warehouse and fulfillment providers, which prepare, package, and fulfill customer orders.
Shipping and logistics providers, including FedEx, UPS, USPS, and other carriers used to deliver products, batteries, accessories, or replacement parts.
Advertising and analytics providers, including Meta, Google, Shopify, and other providers that measure website activity, advertising performance, and conversions.
Customer-support and communication providers, including Shopify Inbox, email providers, chat tools, technical-support systems, customer-relationship-management services, and cloud-storage providers.
Review and content providers, including Judge.me and other platforms used to collect, verify, display, and manage customer reviews.
Professional advisers, including attorneys, accountants, insurers, auditors, and consultants.
Government and legal authorities, when disclosure is required by law or reasonably necessary to protect our rights, customers, business, or the public.
Corporate transaction participants, in connection with a merger, acquisition, financing, restructuring, bankruptcy, or sale of all or part of our business.
Other parties at your direction or with your consent, such as when you ask us to provide delivery information, publish a review, or interact with a third-party social media service.

Service providers are permitted to process personal information only for the applicable services they provide, subject to their own legal obligations and contractual arrangements.

Relationship with Shopify

Our Services are hosted and supported by Shopify. Information submitted through our store is transmitted to and processed by Shopify and its service providers to provide checkout, payment, security, analytics, customer-account, and e-commerce functionality.

If Shopify Network Intelligence or other Shopify enhanced services are enabled for our store, Shopify may also process information about your interactions with BIBUFF, Shopify, and other Shopify merchants to provide enhanced analytics, personalization, fraud prevention, and advertising services.

For some Shopify services, Shopify may independently determine how and why personal information is processed.

You can learn more by reviewing the Shopify Consumer Privacy Policy and the Shopify Privacy Portal .

Targeted Advertising, Sale, and Sharing

BIBUFF does not sell personal information in exchange for monetary payment.

However, our use of certain analytics, advertising, and marketing technologies may be considered a “sale,” “sharing,” or processing for “targeted advertising” under the privacy laws of certain U.S. states, even when no money is exchanged.

The categories of information that may be disclosed for these purposes include:

Identifiers, such as IP addresses, cookie identifiers, and advertising identifiers.
Internet or electronic-network activity.
Commercial information, such as products viewed, added to a cart, or purchased.
Approximate location derived from an IP address.
Inferences concerning interests or purchasing preferences.

These categories may be disclosed to advertising, analytics, social media, and technology providers, including Meta, Google, and Shopify.

You may submit an applicable opt-out request by visiting: Your Privacy Choices.

Where required by applicable law and supported by our privacy systems, we will also treat a recognized Global Privacy Control signal as an opt-out request for the browser or device sending the signal.

Other than legally recognized preference signals such as Global Privacy Control, we do not currently respond to general “Do Not Track” browser signals.

Privacy Rights for Residents of Certain U.S. States

Depending on where you live and subject to applicable legal thresholds, limitations, and exceptions, you may have the right to:

Request confirmation of whether we process personal information about you.
Request access to the categories or specific pieces of personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of personal information.
Receive a portable copy of certain personal information.
Opt out of the sale or sharing of personal information.
Opt out of processing for targeted advertising.
Appeal a decision concerning a privacy request, where applicable.
Exercise applicable privacy rights without unlawful discrimination.

Your Privacy Rights and Choices

Depending on your location, you may have some or all of the following rights:

Access: Request access to personal information we maintain about you.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of personal information, subject to applicable legal exceptions.
Portability: Request a copy of certain personal information in a portable format.
Restriction: Request that we restrict certain processing activities where applicable.
Objection: Object to certain processing based on legitimate interests or direct marketing.
Withdrawal of consent: Withdraw consent where processing is based on consent.
Opt out: Opt out of certain sales, sharing, or targeted advertising.
Complaint: Submit a complaint to an applicable privacy or data-protection authority.

These rights are not absolute and may be subject to identity verification, legal exceptions, and jurisdiction-specific requirements.

To exercise a privacy right, contact us at service@bibuffsports.com . Please include “Privacy Request” in the subject line and explain the nature of your request.

We may request information reasonably necessary to verify your identity and protect your information from unauthorized access, correction, or deletion.

Where permitted by applicable law, you may appoint an authorized agent to submit a request. We may require proof that the agent is authorized to act on your behalf and may require you to verify your identity directly with us.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Marketing Communications

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link contained in the message or by contacting us.

Even after you unsubscribe from promotional communications, we may continue to send non-promotional messages concerning your orders, payments, deliveries, warranty requests, product safety, customer account, or customer-service matters.

Public Reviews and User-Generated Content

If you submit a product review, photo, video, social media post, or other user-generated content, the information you choose to publish may be visible to the public.

Please avoid including personal information that you do not want others to see. We are not responsible for how other users or third parties use information that you voluntarily make public.

Where you provide permission for BIBUFF to reuse your review, photo, video, or social media content, we may display that content on our website, advertisements, emails, or social media channels in accordance with the permission granted.

Third-Party Websites and Services

Our Services may contain links to websites, applications, social media platforms, payment providers, delivery providers, or services operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy, content, or practices of third-party services. We encourage you to review their privacy policies before providing personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Completing and documenting orders and payments.
Providing warranty, repair, and customer-support services.
Maintaining tax, accounting, and business records.
Preventing fraud and handling disputes or chargebacks.
Complying with legal and regulatory obligations.
Establishing, exercising, or defending legal claims.
Maintaining product-safety and after-sales support records.

Order and transaction records may be retained for the period required by applicable tax, accounting, consumer-protection, warranty, and legal requirements.

Customer-support and warranty records may be retained for the duration of the customer relationship, the applicable warranty period, and a reasonable period afterward for dispute-resolution, product-support, and legal purposes.

Marketing information may be retained until you unsubscribe, withdraw consent, or request deletion, subject to information we must retain to record and honor your opt-out preference.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, destruction, or misuse.

However, no method of transmission over the internet and no electronic storage system can be guaranteed to be completely secure.

Please do not send passwords, complete payment-card details, or other highly sensitive information through unsecured email, public social media, or other public communication channels.

You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been accessed without authorization.

Children’s Privacy

Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

We do not knowingly sell or share, as those terms are defined by applicable privacy laws, personal information belonging to individuals under 16 years of age.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

International Data Transfers

BIBUFF, Shopify, and our other service providers may process, store, or transfer personal information in countries outside the country in which you live, including the United States, Hong Kong, and other countries in which our service providers operate.

These countries may have privacy and data-protection laws that differ from those in your jurisdiction.

Where required by applicable law, we use recognized safeguards for international transfers, such as contractual protections, Standard Contractual Clauses, adequacy decisions, or other lawful transfer mechanisms.

Complaints and Appeals

If you have a concern about how we process personal information, please contact us first so that we can attempt to resolve the matter.

Where applicable, you may have the right to appeal our response to a privacy request or submit a complaint to your state regulator, attorney general, supervisory authority, or local data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, technology, business practices, legal obligations, or regulatory requirements.

When we make changes, we will publish the revised Privacy Policy on this page and update the “Last updated” date. We will provide additional notice where required by applicable law.

Contact Us

For questions about this Privacy Policy or to exercise an applicable privacy right, please contact:

Legal business name:
Runjia International Trading Limited

Brand:
BIBUFF

Website:
https://bibuffsports.com

Email:
service@bibuffsports.com

Mailing address:
Unit 303, 26/F, Delta House
3 On Yiu Street
Sha Tin
Hong Kong