Refund policy

Last updated: July 11, 2026

Return and Refund Policy

Thank you for shopping with BIBUFF. This Return and Refund Policy applies to eligible products purchased directly from bibuffsports.com.

Products purchased through Amazon, Walmart, eBay, a dealer, a distributor, or another third-party marketplace are subject to the return policy of the original seller or platform and must normally be returned through that original sales channel.

Please read this policy carefully before placing your order. By completing a purchase through our website, you acknowledge and agree to the return, cancellation, shipping-cost, inspection, and refund conditions described below.

30-Day Return Window

You may request an eligible return within 30 calendar days after delivery.

For an e-bike shipped in multiple packages, the 30-day return window begins when both the main bike package and the included battery package or packages have been marked as delivered.

For accessories or replacement parts shipped separately, the return window begins on the delivery date of the applicable item.

Submitting a return request within 30 days does not automatically guarantee approval. All returns must meet the eligibility requirements below and must receive written return authorization from BIBUFF before being shipped.

Return Eligibility

To qualify for a change-of-mind return, the product must:

  • Have been purchased directly from bibuffsports.com.
  • Be within the applicable 30-day return window.
  • Have a valid order number and proof of purchase.
  • Have no more than 10 miles recorded on the display or odometer if the e-bike has been assembled or test ridden.
  • Be free from accident damage, impact damage, misuse, abuse, excessive wear, water damage, neglect, or improper storage.
  • Have no unauthorized modifications, altered wiring, removed or replaced serial numbers, non-original electrical components, or changes to the original factory configuration.
  • Include the original bike, battery or batteries, charger or chargers, keys, pedals, tools, manuals, accessories, original components, and any complimentary gifts included with the order.
  • Be returned in the original packaging or other packaging specifically approved by BIBUFF.
  • Receive a Return Merchandise Authorization from BIBUFF before shipment.

BIBUFF reserves the right to refuse a change-of-mind return when the product does not meet these conditions or cannot be safely resold.

How to Request a Return

To request a return, please email service@bibuffsports.com before shipping any item.

Please include the following information:

  • Your full name.
  • Your BIBUFF order number.
  • The product or items you want to return.
  • The reason for the return.
  • Clear photos showing the current condition of the product, packaging, display mileage, serial number, accessories, battery, and charger.
  • A short video showing the reported issue when the request concerns a possible defect, damage, or functional problem.

Our customer-service team will review the request and may ask for additional information, photos, videos, troubleshooting, or inspection details.

If the return is approved, we will provide written return authorization, the correct return warehouse address, packing instructions, and information about the authorized shipping method.

Approved products must normally be handed to the authorized carrier within 7 business days after the return instructions are issued. Return authorization may expire if the product is not shipped within that period.

Do Not Send Returns Without Authorization

Please do not return any product to the address printed on the original shipping label, to our company mailing address, or to any warehouse address obtained from a previous order.

Our return warehouse may vary depending on the product, order, carrier, battery condition, and warehouse availability.

Packages returned without prior written authorization may be refused, delayed, returned to the sender, or subject to additional handling and shipping costs.

Change-of-Mind Returns

A change-of-mind return includes situations where the product is not defective or incorrectly shipped, but the customer:

  • Changes their mind after purchase.
  • No longer wants or needs the product.
  • Orders the wrong model, configuration, color, or quantity.
  • Decides the product is too large, too heavy, too powerful, or unsuitable.
  • Cannot use the product because of personal circumstances.
  • Cannot register, insure, license, or legally use the product in their intended location.
  • Refuses to complete reasonable troubleshooting for a reported issue.

Customers are responsible for reviewing product specifications, dimensions, weight, performance, intended use, and applicable local laws before purchase.

Return Shipping Costs

Change-of-Mind Returns

For an approved change-of-mind return, the customer is responsible for all return shipping, carrier, pickup, handling, packaging, and insurance costs.

BIBUFF may provide an authorized prepaid return label or arrange carrier pickup. When we do so, the actual carrier cost will be deducted from the eligible refund.

Although standard delivery may have been advertised as free, BIBUFF incurs outbound carrier and handling costs when shipping an e-bike. For change-of-mind returns, the actual original outbound shipping and handling costs may also be deducted from the refund.

Confirmed Defects, Shipping Damage, or Fulfillment Errors

If BIBUFF confirms that the product was defective when delivered, materially damaged during shipping, or incorrectly shipped, BIBUFF will cover the authorized repair, replacement, or return shipping costs associated with the approved solution.

Customers should not purchase their own return label, arrange independent freight shipping, or pay for repairs without written authorization from BIBUFF. Unauthorized costs may not be reimbursed.

Restocking Fees

The following restocking fees apply to approved change-of-mind returns:

  • Unopened and unassembled product: No restocking fee, provided the factory packaging remains complete, unopened, undamaged, and suitable for resale.
  • Opened but not assembled or used: A 10% restocking fee will be deducted from the product purchase price.
  • Assembled or test-ridden product with 10 miles or fewer: A 20% restocking fee will be deducted from the product purchase price.

No restocking fee will be charged when BIBUFF confirms that the return is required because of an unresolved product defect, material shipping damage, or an incorrect item sent by BIBUFF.

Restocking fees are separate from return shipping, outbound shipping, replacement-packaging costs, missing-item deductions, or deductions for damage beyond ordinary inspection or permitted test riding.

Deductions for Damage, Missing Items, or Incomplete Returns

Returned products will be inspected after arrival at the authorized warehouse.

The refund may be reduced when:

  • The product has scratches, dents, impact damage, corrosion, or excessive wear.
  • The product has been ridden for more than 10 miles.
  • The product has been used off-road or in a manner inconsistent with a short test ride.
  • The battery, charger, keys, pedals, tools, manuals, original parts, or accessories are missing.
  • Complimentary gifts included with the order are not returned.
  • The product has been modified, altered, repainted, or repaired without authorization.
  • Damage occurs because the customer did not use the original packaging or did not follow the approved packing instructions.
  • The serial number, mileage information, or other identifying information has been altered.

The retail value or reasonable replacement cost of missing items may be deducted from the refund.

If the returned product is materially damaged, unsafe, incomplete, or no longer resalable because of the customer’s actions, BIBUFF may reduce the refund based on the documented loss in value or reject the change-of-mind return.

Original Packaging Requirements

Due to the size, weight, and battery-shipping requirements of our e-bikes, customers should retain the original outer box, internal foam, battery box, protective materials, pallet materials where applicable, and all packaging for at least 30 days after delivery.

Products must be packed securely according to BIBUFF’s return instructions.

If the original packaging is unavailable or unusable, the customer may be required to obtain approved replacement packaging and pay the related packaging and handling costs.

BIBUFF may delay the return until safe and compliant packaging is available. BIBUFF is not responsible for damage caused by inadequate or unauthorized return packaging.

Lithium Battery Return and Safety Requirements

BIBUFF e-bike batteries contain lithium-ion cells and are subject to special carrier, packaging, labeling, and transportation requirements.

An e-bike or battery must be returned only through the carrier, packaging, and shipping method authorized by BIBUFF.

Customers must not independently mail, freight, or transport a battery that is damaged, defective, recalled, swollen, leaking, cracked, unusually hot, producing an unusual odor, or showing signs of impact or fire damage.

If a battery appears damaged or unsafe:

  • Do not charge the battery.
  • Do not install or use the battery.
  • Do not attempt to open, repair, disassemble, or modify the battery.
  • Do not place the battery into ordinary mail or an unauthorized carrier shipment.
  • Contact BIBUFF immediately and provide clear photos and videos of the battery condition.

BIBUFF will review the condition and provide the appropriate safety, transportation, replacement, or disposal instructions.

Damaged, Defective, Incorrect, or Missing Items

Please inspect the shipment as soon as possible after delivery.

If the outer box is visibly damaged, the product appears damaged, the wrong item was delivered, or an item is missing, please contact us as soon as possible, preferably within 48 hours after delivery.

Please provide:

  • Photos of the outer shipping box.
  • Photos of the shipping label and tracking number.
  • Photos of the internal packaging before it is discarded.
  • Photos and videos showing the product damage or issue.
  • Your order number and a description of what occurred.

Please keep all original packaging while the claim is being reviewed.

Depending on the nature and severity of the confirmed issue, BIBUFF may provide technical guidance, replacement parts, an authorized local repair, reimbursement of an approved reasonable repair expense, a product replacement, or an authorized return.

If a confirmed defect cannot be reasonably resolved through technical support, replacement parts, or an authorized repair, BIBUFF will arrange an appropriate replacement or return solution in accordance with applicable law.

This section does not limit any non-waivable consumer rights available under applicable law.

Accident, Misuse, and Customer-Caused Damage

Damage caused after delivery by an accident, collision, fall, misuse, improper assembly, unauthorized repair, modification, overloading, water exposure, failure to maintain the product, or use inconsistent with the instructions is not considered an original manufacturing or shipping defect.

Such damage is generally not eligible for a standard return or refund. However, BIBUFF may, at its discretion, offer technical assistance, replacement parts, repair guidance, or other goodwill after-sales support.

Any goodwill support does not constitute an admission that BIBUFF caused or is legally responsible for the accident or damage.

Order Cancellations

Cancellation requests should be submitted within 90 minutes after the order is placed by emailing service@bibuffsports.com .

Please include your order number and the reason for cancellation.

We will make reasonable efforts to cancel the order, but cancellation is not guaranteed once the order has entered warehouse processing, received a shipping label, or been transferred to the carrier.

If the order has already shipped, the cancellation request will be handled as a return after delivery.

Carrier interception, recall, rerouting, return-to-sender, or handling fees caused by a late cancellation request may be deducted from the refund.

Refused, Undeliverable, and Returned-to-Sender Packages

Please do not refuse a delivery unless BIBUFF has instructed you to do so.

If a package is refused, undeliverable, returned because of an incorrect or incomplete address, or returned because no eligible recipient was available, the actual carrier return, interception, storage, and handling costs may be deducted from the refund.

If the customer requests reshipment, an additional reshipping charge of up to $200 per adult e-bike may apply, depending on the carrier costs.

These deductions do not apply when BIBUFF or the carrier specifically instructs the customer to refuse the shipment because of confirmed material transit damage.

Non-Returnable Items

The following products are not eligible for change-of-mind returns:

  • Custom-made, personalized, specially ordered, or custom-color products.
  • Products marked “Final Sale” or “Non-Returnable” before purchase.
  • Gift cards.
  • Installed, used, altered, or damaged replacement electrical components, including controllers, displays, wiring harnesses, throttles, motors, and other electronic parts.
  • Used consumable or wear items, including brake pads, tires, inner tubes, chains, and similar components.
  • Products damaged by accident, misuse, unauthorized modification, improper installation, or improper return shipping.
  • Products purchased from Amazon, Walmart, eBay, dealers, distributors, or other third-party sellers.

A discounted price, promotional code, or free gift does not automatically make an item Final Sale. An item is considered Final Sale only when it is clearly identified as such before purchase.

The Final Sale restriction does not prevent a customer from reporting a valid defect, shipping damage, or incorrect item.

Exchanges

For change-of-mind exchanges, the fastest method is generally to complete an approved return and place a separate order for the desired product.

Any applicable return shipping costs, restocking fees, price differences, and other deductions will apply to the original returned item.

If BIBUFF confirms that an exchange is required because of a product defect, shipping damage, or fulfillment error, we will provide the applicable replacement instructions.

Inspection and Refund Approval

After the returned product arrives at the authorized warehouse, it will be inspected to confirm:

  • The product identity and serial number.
  • The condition of the bike, battery, and components.
  • The recorded mileage where applicable.
  • The presence of all original components and complimentary gifts.
  • Compliance with the approved return and packaging instructions.

We will notify you after the inspection has been completed and inform you whether the refund has been approved, reduced, or denied.

If a deduction is applied, we will provide an explanation of the applicable return shipping, restocking, missing-item, packaging, damage, or other documented costs.

Refund Processing

Once an eligible refund has been approved, BIBUFF will issue the refund to the original payment method within 7 business days.

Your bank, card issuer, PayPal, or other payment provider may require additional time to process and post the refund to your account.

Refunds can normally be issued only to the original payment method used for the order.

The eligible refund may include applicable product taxes but may exclude or deduct:

  • Change-of-mind return shipping costs.
  • Original outbound shipping and handling costs.
  • Applicable restocking fees.
  • Express or expedited shipping fees.
  • Carrier interception, return-to-sender, or address-correction fees.
  • Missing accessories, components, keys, chargers, tools, or complimentary gifts.
  • Documented damage or loss in value caused after delivery.

If you have not received an approved refund after 15 business days, please contact us at service@bibuffsports.com .

Warranty Claims

The 30-day return period is separate from the BIBUFF limited warranty.

A product that develops a covered issue after the return window may still qualify for replacement parts, repair support, or other remedies under our warranty terms.

Please review our Warranty Policy for additional information.

Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our products, warehouse operations, shipping methods, business practices, or legal requirements.

The policy applicable to an order is generally the version published at the time the order was placed, unless a change is required by applicable law or provides more favorable rights to the customer.

Contact Us

For return, cancellation, refund, damage, or warranty questions, please contact:

Legal business name:
Runjia International Trading Limited

Brand:
BIBUFF

Customer-service email:
service@bibuffsports.com

Website:
https://bibuffsports.com

Company mailing address:
Unit 303, 26/F, Delta House
3 On Yiu Street
Sha Tin
Hong Kong

This company mailing address is not a product return address. Do not send products to this address.